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To find the page for your product, enter the product name or item number in the search field at the top of this page. Have RC Product Questions? Our staff is available to help you. Contact our support team. The turnaround time provided is an estimate based on the incoming repair volume and is subject to change without notice. Horizon Hobby is responsible for the safe picking, packaging, and shipping of your merchandise to your delivery address. We are not responsible for damage or theft occurring once the package has been delivered.
To sign up for notifications of package delivery, sign up for services from our Shipping partners:. Products Purchased from HorizonHobby. If you live outside of the United States, please contact our product support staff before sending in any product for repair to ensure we are able to repair and send your product back to you.
For products coming in from outside of the US that are cleared for service, the Customer is responsible for all brokerage fees, duties, and taxes associated with the service and shipment of the product. Products Purchased from Retailers: Horizon provides service for proprietary and exclusive-brand products purchased from authorized Horizon dealers and to countries, Horizon offers international shipping, provided the product is compliant in the country where you live and use the product.
Please see below for a complete list of these countries. For service and repair issues outside of these areas, please contact the retailer or store where your product was purchased. Horizon is not responsible for items lost or damaged in shipping. Axial Support. E-flite Support. Spektrum Support. Blade Support. Real Flight Support. HobbyZone Support. Losi Support. What are some self-help options? Go to the product page and scroll down to the Quick Links. Use our chat option if available or reach out to us through the Contact Us form.
What is your warranty process US and Canada? When sending an item into our service center we ask that you: Complete a Service Request Form including a description of the issue Include a printed copy of the Service Request Form along with your item If the item is within the manufacturer's warranty period include a dated sales receipt copies are acceptable Follow this link and click on "Click Here to Ship Us Your Product for Repair".
When will backordered parts be in stock?
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